Frequently Asked Questions
Product and offering
Who is The Energy and what do you do?
The Energy is an independent provider of professional learning informed by experts working in the sector. We are unaffiliated with any energy company, not-for-profit, or government agency. We are based in Sydney, with staff around Australia. We engage with energy professionals on a daily basis ensuring our course content is grounded in real-world issues and experience. We cut through complexity and deliver clear, actionable insights to help energy professionals - and their organisations - lead with confidence.
What are The Energy Learning courses?
The Energy Learning offers introductory courses for people new to the sector and will shortly offer more advanced courses for those interested in deepening their knowledge of Australia’s energy systems and markets. Participating in these courses can fulfil continuing professional development requirements.
What is continuing professional development and why do I need it?
In sectors like the energy sector, continuing professional development (CPD) ensures professionals remain equipped with knowledge of best practices, regulatory changes, and technological advancements. It also enables career advancement and professional growth.
Am I eligible to study with The Energy Learning?
Anyone is eligible to study with us, whether in the energy sector or outside of it.
Will there be quizzes in the course material?
Courses may have quizzes to assess learning and knowledge retention. You will need to satisfy the course pass mark to receive a certificate of completion. You will be given multiple opportunities to achieve the pass mark.
What is a learning pathway?
A learning pathway is a curated and structured sequence of modules. Upon completion you will have achieved learning objectives which are designed to provide competencies and skills in a particular topic.
Enrolment
How do I enrol in and pay for a course?
To enrol in a course, please scroll down to the bottom of our home page and click ‘enrol’ on the course or learning pathway.
You will be prompted to create an account and pay for the course. Courses can be paid for using a Visa, MasterCard or American Express credit or debit card.
Once confirmed, you will receive a tax invoice and confirmation of course enrolment. Contact [email protected] for any other payment-related queries.
When will I receive my login details?
You will receive login details after you sign up. Sign up involves creating an account with a username and password, as well as confirming these details via an authentication email.
How long is my enrolment?
Once you have enrolled in a course or learning pathway, you can access the content on The Energy Learning for a period of 12 months unless otherwise stated.
I manage a team and would like to bulk enrol a group of learners. Can I do this, and if so, how?
We accept group enrolments. If you would like to place a group purchase, contact [email protected].
Payment
Are there discounts for group purchases or enterprise solutions?
If you would like to enquire about group purchases or enterprise solutions please contact [email protected].
Do you charge GST?
Our prices include GST.
Contact
Who do I contact whenever I need help?
Contact our learning team at [email protected].
How do I update my contact details?
You can update your account details via the account page here.
How do I update my payment details?
You can update your account details via the account page here.
Format and delivery
How are your courses developed?
Our courses are developed and presented by leading experts in each field.
Can I study at my own pace?
Courses are broken into bite-sized interactive modules. You can pause and resume courses at any time and our learning platform will remember your progress.
Do I need any special software or technical setup to participate?
All you require is a device (preferably a computer) and good internet connection. All of the main internet browsers are compatible (e.g. Google Chrome, Safari, Microsoft Edge).
No additional software is required to learn with us.
No additional software is required to learn with us.
Certification and outcomes
What is your accreditation model and how do I get accredited?
The Energy Learning self-accredits. Once you complete a course you will receive a certificate of completion.
Can I claim continuing professional development points if I am a member of a professional body such as those for engineering, accounting, law or governance?
If you are a member of a professional body you can, in most cases, claim continuing professional development (CPD) points through your certificate of completion.
Support
Why won't my videos play?
Refresh the page, switch browsers or check your internet connection. Try completely restarting your computer. Please contact [email protected] if issues persist.
What do I do if I have still have questions?
Please contact our learning team at [email protected].